Complaints Policy
We appreciate that, from time to time, mistakes can occur in the consideration of applications for funding, or you may be dissatisfied with the conduct of a member of our Board or staff.
If you wish to make an appeal about a funding decision or a complaint about the conduct of a member of staff you should write to:
The Chief Operating Officer
Screen WM
9 Regent Place
Birmingham
B1 3NJ
Any complaints or appeals should be sent within one calendar month of either the date of the original application decision or any incident involving a member of staff.
All letters will receive a written response within five working days of receipt to acknowledge the complaint or appeal and explain how it will be dealt with and how long this will take.
If you feel the response is unsatisfactory, you may write to the Chair of Screen WM who will investigate the matter further. The decision of the Chair is final.
All complaints and appeals are recorded by the Chief Operating Officer and checked to make sure that appropriate action is taken to improve our services. Screen WM’s Board and The Film Council will receive reports from the Chief Executive Officer of any complaints and appeals and the action taken.
